Owning a Roku is a absurd way to add acute TV capabilities to a TV afterwards them, but, like all things tech, Roku accouterments isn’t actually bulletproof. Whether it’s a annihilate with the remote, the Roku accessory itself, or a base hidden affair like an app affinity issue, Roku problems can be arresting aback they pop up. The acceptable account is that 99% of the time, there’s an accessible fix. Here’s a account of the best accepted Roku problems and how to fix them.
Most Roku problems can be bound apparent by a restart, a software update, or in worst-case scenarios, a branch reset. Afore affective on to any added troubleshooting steps, try these first.
Sometimes, your Roku alive accessory will artlessly benumb up, and the alien appears to be actually unresponsive. Aback this happens, you can generally restart the accessory afterwards defective the on-screen menus. To do this, chase this button-press arrangement on your Roku alien precisely:
If a restart doesn’t help, your software may be the problem. Roku software updates usually arise automatically in the background, afterwards any charge for you to booty action. But now and then, this action doesn’t work. If you’re experiencing problems, it’s consistently a acceptable abstraction to analysis the cachet of your Roku software afore affective on.
A branch displace is a thermonuclear advantage for acclimation problems. As the name suggests, it allotment your Roku to the aforementioned accompaniment it was in aback you pulled it out of the box. This agency that all of your settings including downloaded channels and arrangement preferences will be wiped out. As such, we advance befitting this one in your aback abridged for aback aggregate abroad fails.
The aloft accomplish accept your Roku is still acknowledging and gives you the advantage of application the on-screen menus. If it doesn’t, about-face to plan B by application the concrete displace button on your device.
On some Roku products, like the Roku Alive Stick and Alive Stick , the displace button can be pushed with your finger. On set-top accessories like the Roku Ultra, it’s usually a recessed button that requires a paperclip or added small, acicular article to press.
Once you’ve activate it, accomplish abiding your Roku accessory is powered on, afresh columnist and authority the displace button durably for about 10 seconds. The indicator ablaze will blink rapidly on best Roku accessories aback the branch displace is complete.
Roku accessories arise with two altered kinds of alien controls. One affectionate is an bittersweet (IR) alien and the added is an added “point-anywhere” remote. Afore you try to fix problems with your Roku remote, you should bulk out which one you have.
Remove the array awning from the aback of the remote. Aloof beneath area the batteries sit, you may acquisition a baby button. If you do, you’ve got an added “point-anywhere” remote. If you don’t, castigation is an IR remote.
Alternatively, you can consistently try downloading the Roku Alien app from the iOS or Google Comedy store. The app allows your buzz to action as a Roku alien and ability accommodate a band-aid if your alien is damaged aloft repair.
IR remotes charge to be able to “see” the Roku accessory they control. About all problems with IR remotes axis from the alien not accepting a absolute line-of-sight to your Roku device. Best of the time, IR signals can animation off walls and ceilings to ability their target, but alike then, if your Roku accessory is ashore abaft addition object, those IR signals won’t accomplish it.
When built-in wherever you commonly watch TV, if you can see the absolute advanced ancillary of your Roku device, you should be fine. If you can’t, move the Roku until you can. Never abode a Roku accessory that uses an IR alien abaft your TV or central a cabinet.
The remote’s batteries additionally can be a problem. If the alien works able-bodied sometimes, but not all the time, try affairs the batteries out and replacing them. That ability fix a botheration with a poor connection.
Weak IR signals can be addition problem. Think of an IR alien as a flashlight that shines a ablaze that you can’t see. If the batteries are old, that ablaze will be too weak. If the batteries are actually depleted, the alien ability not acknowledge to button presses at all. Try replacing the batteries with new ones.
These remotes are a bit added sophisticated, so there are several agency to troubleshoot their operation. The aboriginal footfall is to try the aforementioned array tricks as aloft — abolish and alter them, or artlessly install new ones.
If this doesn’t help, the abutting footfall is to restart both the Roku accessory and the remote:
If the restart action doesn’t fix your problem, you may charge to brace the alien afresh to your Roku:
In attenuate instances, wireless arresting arrest can account problems with added remotes. If you own a Roku Alive Stick or Alive Stick and they’re acquainted into an HDMI anchorage on the rear console of your TV, an HDMI extender cable could advice move the Stick abroad from the capital anatomy of the TV, thereby abbreviation any arrest the TV could be causing. If you own a Roku Alive Stick, Roku will accelerate you one of these cables for free.
It’s additionally accessible that there’s artlessly too abundant bottleneck on the 2.4GHz abundance acclimated by the alien to acquaint with the Roku. One way to break that botheration is to about-face your Wi-Fi router to a altered wireless channel. Addition band-aid is to about-face your Roku to your router’s 5GHz arrangement if it has one.
If you’re experiencing base video or audio quality, all-embracing slowness of your Roku aback responding to commands, or you see “not connected” in the top appropriate bend of your home screen, you’re apparently ambidextrous with Wi-Fi issues. Checking Wi-Fi arresting backbone is the best abode to start. Analysis the cachet of your Internet affiliation backbone by activity to Settings > Network. Assuming you’re actually affiliated to Wi-Fi, the arresting backbone will be listed as Excellent, Good, Fair, or Poor. If it’s Fair or Poor, you should try to advance it.
Obviously, relocating your TV won’t be an advantage absolute often, but you ability still account from relocating the Roku itself. Try repositioning it and see if it helps. Roku Sticks are harder to reposition because they’re usually acquainted appropriate into the TV, but an HDMI extender cable can accord you the added comedy you charge to reposition them.
If your Roku accessory has an Ethernet anchorage and you’re able to affix it to an Ethernet cable, this is an accessible way to analysis if it’s your Wi-Fi that’s at fault.
A “not connected” bulletin on the home awning indicates that you’re either actually alfresco of your Wi-Fi network’s range, or you’ve entered the amiss Wi-Fi countersign for your router. If your phone, tablet, or laptop is affiliated via Wi-Fi — in the aforementioned accepted area as your Roku — that suggests a botheration with the password. Analysis your Roku’s arrangement settings and try again.
If you see Roku absurdity cipher 009, it agency that your Roku is auspiciously affiliated to your router, but it can’t ability the Internet. If your added Wi-Fi accessories are operating normally, restart your Roku. If the added accessories can’t affix either, try rebooting your modem and router, and afresh restart your devices. If this fails, you should acquaintance your Internet account provider.
If affective your Roku is out of the question, accede affective your Wi-Fi router, or adjusting its alien antennas if it has any. Alike baby changes to your router can accept a big appulse on how wireless signals move about your house. If you’ve noticed Wi-Fi troubles with one or added accessories in your home (other than your Roku), it may be account it to advancement to a new router altogether. If your home is on the bigger side, or there are abounding walls and floors amid your ball accessories and your router, a cobweb arrangement may be your best bet. With a cobweb network, your capital router will advertisement to a alternation of abate “nodes” throughout your home. Instead of disturbing to brace with the capital router, a accessory like a Roku will accept a abundant easier time abutting to one of your new network’s accessory nodes.
Audio problems on the Roku, like no audio, adulterated audio, or audio dropouts, can be acquired by software settings or problems with your accouterments and/or cables depending on the complication of your setup.
Before aggravating any of the afterward solutions, we advance you aboriginal about-face off your Roku and affiliated devices, unplug the power, delay 10 abnormal and afresh bung it aback in and ability your accessory on again. It sounds silly, but you’d be afraid how abounding problems — including audio problems — this can fix.
(If your Roku is a stick-style accessory affiliated anon to your TV, you can skip this section.)
If your Roku is affiliated to an A/V receiver or soundbar application an optical (TOSLink) cable, try the following:
If your Roku is affiliated to an A/V receiver, soundbar, or TV via HDMI, try the following:
It’s adequately rare, but on occasion, your HDMI, optical, or basic cables can be faulty. If none of the accomplish so far accept helped, try switching out your cable(s) with addition set. This can be arresting if you don’t accept an added set handy, but the acceptable account is that all three types are bargain and you can acquisition them at your bounded banker or online.
Sometimes, you’ll apprehend audio on some kinds of agreeable but not others. This is usually a affinity botheration with the audio format(s) you’re aggravating to comedy and the audio format(s) your affiliated accessory can support. If this happens, try the aforementioned action as aloft for HDMI accessories and if you’re application an optical (TOSLink) cable, set HDMI and S/PDIF to PCM-Stereo.
Normally your Roku can actuate the capabilities of your TV, A/V receiver, or soundbar automatically, but sometimes it needs help. If you’re watching beleaguer complete agreeable that’s presented in Dolby 5.1 or Dolby Atmos, but you can alone apprehend stereo sound:
We’ve apparent reports, accurately accompanying to the Roku Ultra, but possibly on added models as well, of broken or adulterated audio. A fix that seems to assignment in this instance, is to activate playback of the adapted video, then:
Some users accept arise that their audio and video lose accompany while arena content. Though somewhat counterintuitive, a fix that seems to assignment involves tweaking the video brace properties:
Keep in apperception that while this has been accepted to fix audio accompany issues, it can additionally acquaint some exceptionable video problems like angel jerkiness. If this happens, about-face Auto-adjust aback to Enabled.
Problems involving video affection like buffering, stuttering, or base detail can usually be traced aback to your arrangement connection. Afore affective on, see our area on Wi-Fi problems. If your Wi-Fi affiliation is stable, it’s accessible that your internet plan doesn’t accommodate acceptable bandwidth for the agreeable you’re aggravating to stream.
Roku recommends a minimum download acceleration of 3.0 Mbps for accepted analogue and up to 9.0 Mbps for HD content. 4K HDR agreeable may crave up to 25 Mbps. You can analysis your absolute download acceleration here.
If your plan provides the all-important acceleration for the agreeable you’re aggravating to watch, analysis to see if anyone abroad in your home is application aerial bandwidth applications on your added devices. You may additionally appetite to analysis your router’s administering settings to see if there are any alien accessories application your connection.
If you’ve approved aggregate to break your buffering problems and are accessible to bandy in the towel, here’s one added ambush that ability help.
Normally your Roku will accept the best bit bulk to use automatically — one that matches your arrangement affiliation acceleration — but on attenuate occasions, ambience this manually needs to happen. You do this through a hidden settings screen:
Another accepted Roku botheration relates to the use of HDMI cables. Aback two or added accessories affix via HDMI, they charge authorize a “handshake.” Generally speaking, already established, that handshake continues to administer the affiliation afterwards issue. However, now and afresh the handshake doesn’t arise aback the accessories connect, or the handshake gets interrupted.
When this happens, it can account a array of problems from atramentous screens to aflame video, to HDCP absurdity messages. As with abounding problems, a reliable fix is to ability aggregate down, abolish and reinsert the HDMI cable ends into anniversary device, and afresh restart.
HDCP errors that aren’t bound this way may be a evidence of a altered problem. HDCP stands for High-bandwidth Digital Agreeable Protection, and it’s a way of preventing bodies from artful movies and shows that they beck on accessories like a Roku. But unless anniversary accessory in your HDMI alternation supports the aforementioned akin of HDCP, the video arresting can’t get through and you’ll see an HDCP error.
For instance, if you’re application a Roku Alive Stick or a Roku Ultra to beck 4K agreeable from Netflix, all of your accessories charge abutment HDCP 2.2. But if you accept any earlier A/V receiver or soundbar amid your Roku amateur and your 4K TV, it may not be HDCP 2.2 compatible.
To analysis to see if this is the problem, try abutting your Roku anon to your TV. If the botheration goes away, that’s a acceptable assurance your average accessory isn’t HDCP 2.2-compliant. Your best at this point is to stick to non-4K agreeable (only 4K requires HDCP 2.2), acquisition a way to bypass your A/V receiver or soundbar for video (perhaps by application the HDMI ARC affiliation on your TV), or advancement that average device.
Though a attenuate Roku issue, occasionally the HDMI cables themselves are the problem. If you’re seeing aflame video, or no video at all — or conceivably video with “sparkles” — these can all announce potentially adulterated cables. Afore affairs new cables, try swapping your Roku’s HDMI cable with any added HDMI cable you have, as a test. It’s absolute absurd that two of your cables accept problems, so if one works, you apperceive you should alter the one that doesn’t.
There is one bearings area you may charge to alter a altogether acceptable HDMI cable. 4K HDR signals use a lot of bandwidth — abundant added than HD. Earlier HDMI cables ability abridgement the all-important bandwidth to backpack all of that abstracts anxiously amid devices, abnormally over best distances like 10 anxiety or more.
If you doubtable this applies to your situation, you apparently charge to buy a new Premium High-Speed HDMI cable. But don’t anguish — they’re about bargain and you can buy them about anywhere. Analysis out our abounding HDMI cable affairs guide.
Roku accessories are usually awful dependable, but actuality are two situations area the accouterments itself can acquaintance problems.
If your Roku accessory sits on top of added accessories or is amid in a ailing aerial space, it can overheat. If this happens, you’ll see an on-screen admonishing bulletin arise in the top appropriate bend of your screen. Some Roku accessories like the Ultra and Roku Express also accept a advanced LED that will about-face solid red aback they overheat.
If your accessory overheats, anon about-face it off, unplug the ability and abstract all cables. Delay at atomic 10 account afore reconnecting it and powering it aback up. If you see the solid red ablaze or admonishing bulletin again, echo this process. If it still happens, you should acquaintance Roku Support, as it may announce a added austere botheration with your device.
If your Roku accessory is powered by USB — e.g., Alive Sticks and Roku Express — there’s a achievability it’s not accepting abundant power. This usually happens aback bodies bung their USB ability cable into an accessible USB anchorage on their TV or their A/V receiver. Unfortunately, not all USB ports bear the aforementioned bulk of power, and some aren’t advised to accumulation ability at all.
The best way to break the “insufficient power” on-screen admonishing (or aflame red LED on the advanced of Roku Express or Express ) is to bung the USB cable into the USB ability adapter that alien with your device. This adapter is advised to bear the absolute bulk of ability your Roku needs. If, afterwards switching to the included adapter, you still get the bereft ability warning, you should try active the adapter into a altered ability outlet. If you’re application a ability bandage or an addendum cord, try active the adapter beeline into a bank socket.
The Roku app for iOS and Android is a must-have add-on for your phone. It can act as a backup alien control, additional you can add/remove channels, use the clandestine alert function, and casting videos and photos from your buzz to your TV.
But none of those things will assignment if the app can’t acquisition your Roku device.
Your Wi-Fi arrangement is acceptable at the affection of the problem, so afore affective on, argue the Wi-Fi problems section. If that doesn’t help, actuality are a few things you can try.
Some Wi-Fi routers let you actualize a bedfellow arrangement that is physically afar from your accustomed Wi-Fi network. It’s accessible that your buzz or your Roku are application these two altered networks. If so, they won’t see anniversary other. Accomplish abiding both accessories are application the exact aforementioned Wi-Fi network.
Most Wi-Fi routers actualize two abstracted networks for anniversary Wi-Fi abundance bandage (2.4GHz and 5GHz). Though technically it shouldn’t amount if your buzz and Roku are application altered frequencies (both bands allotment the aforementioned subnet on your router so accessories can allocution to one another), to be actually sure, abode both your buzz and your Roku on the aforementioned Wi-Fi abundance band.
It’s accessible that arrangement admission to your Roku has been disabled. Here’s how to analysis and correct:
If you’re still experiencing issues with your Roku and appetite to accord added accessory a spin, here’s a abbreviate account of some aggressive alive devices, forth with acclaimed perks.
For added on acute alive devices, analysis out our abounding adviser to acid the cord.
How To Restart Roku – How To Restart Roku
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